CyberGhost VPN Review

Summary Review

CyberGhost has been around for 15 years. It was founded by Robert Knapp in 2004 in Germany and bought by Kape Technologies in 2017. Operating out of Bucharest, Romania, they have over 100 employees and 38+ million users worldwide. CyberGhost VPN packs all the features you'd come to expect, such as a Kill Switch feature, OpenVPN, AES 256-bit encryption, and a strict no-logging policy. All these, along with its Romanian jurisdiction, ensure that your information is safe and secure. CyberGhost VPN also supports TOR and, as of 2018, has increased simultaneous connections for up to seven devices.

Privacy / Anonymity

It is unfortunate that many VPN providers advertise “zero logging” features but when you bother to read the fine print, it couldn’t be further from the truth. Thankfully, CyberGhost VPN really delivers on its strict “zero no-logs” policy and also offers a few extras such as a killswitch and ad and tracking blockers. They even publish a quarterly Transparency Report right on their website! Another important thing to consider is the European Data Retention Directive that allows EU members to store citizen’s telecommunications data for a minimum of 6 months to 1 year. This directive does not apply to Romania so you won’t have to worry about any third-parties intruding on your privacy.

Speed and Reliability

It's general knowledge that the internet speed drops when using a VPN. This is mainly due to the encryption process of your internet data which makes everything safe and secure. However, if you're using an excellent VPN service, you should experience little to no drop in speed. After all, who has the patience to browse the web if it takes forever to load a web page? We subjected CyberGhost VPN to speed-intensive activities like online gaming to determine if it lives up to its claim of "highest possible speed," and it did. Although connection and server speeds vary, it's still incredibly fast for gaming, back-to-back video meetings, and more. CyberGhost also allows customizing your browsing and other online activities without compromising privacy.

Platforms and Devices

CyberGhost VPN service provider is compatible with a lot of devices including Mac, Windows, Android, and iOS. If you look into their website, you will see setup guides for various platforms including Amazon Fire OS, Linux, Game Consoles, and even for routers and other devices. In addition, this VPN also supports all major protocols including OpenVPN, WireGuard, and IKEv2. To make your experience a breeze, CyberGhost VPN has a dedicated troubleshooter section for issues that you might encounter ranging from connection and speed, account, subscription, and more.



Server Locations

CyberGhost VPN boasts a whopping 7,000 servers in 90 countries located all around the globe, particularly in the US, UK, European Union, and Asia. Given this impressive list of server locations, you should have no trouble finding a fast server, no matter where you are. Their plans also include unlimited traffic and bandwidth, and a dedicated IP is available for a minimal extra fee.



Customer Service

The problem with many VPN service providers that we have reviewed in the past seems to be in the customer service department. Their support pages are either too difficult to navigate, glitchy, insufficient, or downright unusable. CyberGhost excels in this area. For starters, they have 24/7 live chat support that you can easily find in the lower right-hand corner of the website. It's fast, we didn't have to wait long, and the support agent was direct and helpful. There was no copy-pasted script for commonly asked questions, so it was a refreshing customer service experience. Customer support is available in English, German, French, and Romanian.

If your concern is not that pressing, you can also find a wealth of information on their knowledge base, troubleshooting, and FAQ sections. You can also submit a request by simply filling up a form, and you'll be contacted back via email. All in all, we like how they covered everything from the ground up, and if you don't find what you're looking for in the articles, you can easily talk to a professional for further support.

Pricing

CyberGhost VPN offers a month-to-month plan at $12.99 per month but if you really wanna get the best bang for your buck, it would be wise to commit to one of their long-term options. Sign up to a one year plan and this monthly rate goes down to only $3.99 per month. Pay upfront for 3 years and you end up paying only $2.25 per month plus get 3 months for free! If you choose the monthly option, you get a 14-day “no questions asked” money-back guarantee and 45 days if you choose a plan longer than a year. This is considerably longer than what other VPN providers offer and it just goes to show how much they believe in their product.